Model instructions on withdrawal from the contract

Only the Customer who is a Consumer is entitled to a 14-day withdrawal period. In accordance with art. 22 (1) of the Civil Code, a consumer is a natural person making a legal transaction with the entrepreneur not directly related to his business or professional activity.

The right to withdraw from the contract

You have the right to withdraw from this contract within 14 days without giving any reason. The deadline to withdraw from the contract expires after 14 days from the day on which you came into possession of the item or on which a third party other than the carrier and indicated by you came into possession of the item.

To exercise the right of withdrawal, you must inform us (3DGence Sp. Z oo, Graniczna 66, 44-178 Przyszowice, store@3dgence.com, Phone: + 48 32 438 98 63) about your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post, fax or e-mail). You can use the model withdrawal form, but it is not mandatory. You can also complete and submit the withdrawal form or any other unambiguous statement electronically on our website https://store.3dgence.com/returns-products.php?display=add&order=1. If you use this option, we will send you confirmation of receipt of the withdrawal information on a durable medium (for example, by e-mail).

To meet the deadline to withdraw from the contract, you only need to send information regarding the exercise of your right to withdraw from the contract before the deadline to withdraw from the contract.

Effects of withdrawal from the contract

In the event of withdrawal from this contract, we will refund all payments received from you, including the costs of delivery (except for additional costs resulting from the method of delivery chosen by you other than the cheapest regular delivery method offered by us), immediately, and in any case not later than 14 days from the day on which we were informed about your decision to exercise the right to withdraw from this contract. The refund of payments will be made using the same payment methods that you used in the original transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees in connection with this refund.

We will pick up the item. You will have to bear the direct cost of returning the item. The cost of returning items which, due to their nature, cannot be returned by post normally is 40 EUR. You are only responsible for reducing the value of the item resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the item.

The right to withdraw from the contract by the consumer is excluded in the case of:
Contracts in which the subject of the service is a non-prefabricated item, manufactured according to the consumer's specifications or serving to satisfy his individual needs.
Contracts in which the subject of the service is an item subject to rapid deterioration or having a short shelf life.
Contracts where the subject of the service is an item delivered in a sealed package, which cannot be returned after opening due to health protection or hygiene reasons, if the packaging was opened after delivery.

CONTRACT WITHDRAWAL FORM
(fill in and send the form only when you wish to withdraw from the Contract)

Recipient: 3DGence Sp. z o.o., Graniczna 66 Street, 44-178 Przyszowice, Poland | store@3dgence.com

Hereby, I/we(*) inform on withdrawal from the contract of sale with regard to the following things(*) delivery contract regarding the following things(*) contract of commission to perform the following things(*)/ on rendering the following service(*):

Contract conclusion(*)/ receipt(*)date:
Consumer(s) name and surname:

Consumer(s) address:

Signature of the consumer(s):

(only if you send the form in a paper version)

Date:

(*) Delete as appropriate.

COMPLAINT FORM
(You may fill in and send the form if you wish to make a complained under the statutory guarantee)

Recipient: 3DGence Sp. z o.o., Graniczna 66 Street, 44-178 Przyszowice, Poland

Customer's name and surname or its business name:

Customer's address:

Customer's phone no.:

Customer's email:

Contact details that can be used to send the reply to my complaint and carry out further correspondence concerning thereof is as follows:

postal address:
email address:
The Guarantee concerns:

the sale contract as of __________ regarding the following product:
contracts to provide other service:
others:
Date of finding the reason for the complaint:

Problem description:

Request:

product or service's defect removal
product replacement for the one free of defects
price reduction
contract withdrawal
The Seller informs that:

The Products can be covered by a guarantee offered by the producer or the distributor. In such a case, the Customer has the right to make a complaint exercising the rights arising out of the guarantee by making a complaint to the guarantee provider. Lodging a complaint to the guarantee provider may be made via the Seller or immediately to the guarantee provider. The Customer may exercise powers arising out of the statutory guarantee for physical defects, notwithstanding the rights arising out of the guarantee.

Signature of the person lodging the Complaint: