Privacy policy

Privacy policy

Thank you for your interest in our online store. Protecting your privacy is very important to us. In this privacy policy you will find detailed information on how to handle your data. The administrator of your data is: 3DGence Sp. z o.o., Mickiewicza 29, 40-085, Katowice, store@3dgence.com

1. Access data and hosting
You can access our websites without entering your personal data. Each time the website is called up, the server automatically saves only server logs, such as the name of the requested file, your IP address, date and time of the call, the amount of data transferred and the internet service provider submitting the request (access data) and documents the page call.

These data are analyzed only to ensure the proper functioning of the site and improve our offer. The above serves - as part of the assessment of interests - to secure our legitimate interest, consisting in the correct presentation of our offer. All access data is deleted within seven days of the end of your visit to the site.

Hosting services provided by an external service provider
As part of entrusting data processing - at our request, an external service provider performs services for us in the field of hosting and presentation of websites. All data that - as described in this privacy policy - was collected as part of using our website or in the forms provided for this purpose in the online store, are stored on the servers of this service provider. Processing on other servers takes place only to the extent specified in this privacy policy.

This service provider is based in a country belonging to the European Union or the European Economic Area.

2. Collection and processing of data to implement the contract and create a customer account
We collect personal data only when you voluntarily provide it to us by placing your order, contacting us (e.g. using the contact form or e-mail) or creating a customer account. The mandatory fields are marked as such, because the data they contain are necessary for us to perform the contract or consider the case in which you contacted us, or set up a customer account. Without them, you cannot complete the order or create a customer account or contact us. What data is collected results from the forms in which the data are entered. We use the data you provide to perform the contract and respond to your inquiries. After the performance of the contract or the deletion of your customer account, the processing of your data will be limited, and after the expiry of the storage periods specified in the tax regulations and the Accounting Act, these data will be deleted, unless you expressly consent to the further use of these data or in accordance with applicable regulations. we reserve the right to continue using the data, of which we will inform you in this statement in such a situation. Your customer account can be deleted at any time. For this purpose, please send a message to our contact address indicated in the section "Our contact details and your rights" or use the appropriate function in your customer account.

3. Data transfer
In order to perform the contract, we pass your data to the courier company involved in the delivery, if it is necessary for the delivery of ordered goods. Depending on which payment service provider you choose in the order process, we transfer the payment data collected for this purpose to the credit institution that supports the payment and possibly to the payment service provider chosen by us or by you, in order to process the payment. Some payment service providers collect data themselves if you set up an account with them. In such cases, please log in to the payment service provider with your access data as part of the order. The privacy policy of the respective payment service provider also applies.

Forwarding data to a courier company
If you give us your explicit consent during or after placing your order, we will provide your e-mail address and telephone number to the selected courier company so that it can contact you before delivering the order to advise or arrange delivery.

The above consent may be withdrawn at any time by sending us an appropriate message to our contact address indicated in the section "Our contact details and your rights" or by sending a message directly to the courier company to the contact address indicated below. After withdrawing consent, we will remove your provided in this the purpose of the data, unless you expressly consent to the further use of your data for other purposes or if 

we do not reserve the right to continue using the data in statutory cases, of which - in such a situation we inform you in this statement.

UPS Polska Sp. z o.o.
Prądzyński 1/3
01-222
Warsaw

4. E-Mail-Newsletter

Advertisement sent by email after subscribing to the newsletter
If you subscribe to our newsletter, then we will use the data necessary for this purpose or provided by you separately to regularly send you our newsletter electronically based on your consent.

You can unsubscribe from the newsletter at any time by sending us a message with relevant information or by using the appropriate link in the newsletter. After signing out, we will delete your e-mail address, unless you expressly consent to the further use of your data for other purposes or we reserve the right to continue using the data in legally permitted cases, of which - in this case we will inform you in this statement.

The newsletter is sent as part of entrusting the processing of data to our order by the service provider, to whom we provide your email address.

This service provider is based in a country belonging to the European Union or the European Economic Area.

5. Integration with Trusted Shops Trustbadge
Trusted Shops Trustbadge is integrated with our website. It serves to present our Trusted Shops Quality Label.

The above serves to protect our legitimate interest, consisting in the optimal presentation of our offer on the market. The Trustbadge and the services advertised in this way constitute the offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne, Germany.

If you use the Trustbadge server automatically remembers the so-called server logs, containing e.g. your IP address, date and time of the call, the amount of data transmitted and the requesting Internet service provider (access data) and documents the Trustbadge call. The access data indicated above are not subject to analysis and are automatically overwritten within seven days from the end of your visit to the website.

Other personal data will only be transferred to Trusted Shops if, after placing your order in the store, you decide to use Trusted Shops products or have already registered to use them. In such cases, the agreement concluded between you and Trusted Shops applies.

6. Cookies and web analytics
To make our website more attractive and enable the use of certain functions to display relevant products or for market research purposes, we use so-called cookies. The above - as part of the analysis and assessment of interests - serves to protect our legitimate interest, consisting in the optimal presentation of our offer. Cookies are small text files that are automatically saved on your end device. Some of the cookies we use are deleted after the end of the web browser session, i.e. after closing it (so-called session cookies). Other cookies are stored on your end device and allow us to recognize your browser the next time you visit the site (persistent cookies). The storage time is given in the cookie settings of your web browser. The browser can be configured in such a way as to receive information about the use of cookies and be able to decide whether to accept or reject them in certain cases or completely. Browsers manage cookie settings in different ways. In the auxiliary menu of the web browser you will find explanations on changing cookie settings. They are available at the following links:

Internet Explorer ™: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
Safari ™: http://safari.helpmax.net/pl/ochrona-i-prywatnosc/usuwanie-plikow-cookie/
Chrome ™: https://support.google.com/chrome/answer/95647?hl=en&hlrm=en
Firefox ™: https://support.mozilla.org/pl/kb/usuwanie-ciasteczek
Opera ™: http://help.opera.com/Windows/12.10/en/cookies.html

If you do not agree to the use of cookies, the functionality of our website may be limited.

This website uses as part of Google Analytics (see below) also the so-called DoubleClick cookies that allow your browser to be recognized when using other websites. Information automatically generated by cookies regarding your use of this website is transmitted to a Google server in the United States and stored there. Due to the IP anonymization activated on this website, your IP address is shortened before being forwarded within the Member States of the European Union or in other countries party to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the United States and shortened there. The anonymized IP address provided by your browser as part of Google Analytics is not combined with other Google data.

Google will use this information to compile a report on website activity and to provide other services related to website use. The above - as part of the analysis and assessment of interests - serves to protect our legitimate interest, consisting in the optimal and effective operation of our website on the market. Google will provide the above information to third parties if required by law or if third parties process the above data on behalf of Google.

Google Double Click is an offer from Google LLC. (Www.google.com).
Google LLC is headquartered in the USA and is EU-US-Privacy Shield certified. The current certificate is available at this link. As part of the agreement between the US and the European Commission, the latter has established an adequate level of data protection for companies that have a Privacy Shield certificate.

You can deactivate DoubleClick cookies by clicking the link. In addition, you can get information on the use of cookies and the appropriate settings on the Digital Advertising Alliance website. You can also configure your browser to receive information about the use of cookies and be able to decide whether to accept or reject them in certain cases or completely. If you do not accept the use of cookies, the functionality of our website may be limited.

Use of Google (Universal) Analytics for web analytics
Our website uses Google (Universal) Analytics, a web analysis tool of Google Inc. (Www.google.com). The above - as part of the analysis and assessment of interests - serves to protect our legitimate interest, consisting in the optimal presentation of our offer. Google (Universal) Analytics uses methods that enable an analysis of your use of the website - for example, cookies. The automatically collected information about your use of this website is usually transmitted to a Google server in the United States and stored there. Due to the IP anonymization activated on this website, your IP address is shortened before being forwarded within the Member States of the European Union or in other countries party to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the United States and shortened there. The anonymized IP address provided by your browser as part of Google Analytics is generally not combined with other Google data.

Google LLC is headquartered in the USA and is EU-US-Privacy Shield certified. The current certificate is available at this link. As part of the agreement between the US and the European Commission, the latter has established an adequate level of data protection for companies that have a Privacy Shield certificate.

You can prevent the collection of data collected by cookies about your use of our website (including your IP address) by Google, as well as the processing of this data by Google if you download and install the browser plug-in located at: https: //tools.google.com/dlpage/gaoptout?hl=pl

Alternatively - instead of installing the browser plug-in, you can also click this link to disable Google Analytics data collection on our website. An opt-out cookie will then be saved on your end device. If you delete cookies, you must click the link above again.

7. Advertising using e-marketing tools
Google AdWords Remarketing
With the help of Google Adwords, we promote our website in search results and on third-party websites 

h. For this purpose, when visiting our website is automatically left on the device of each visitor the so-called a Google remarketing cookie file that, with the help of a pseudonymous identifier (ID) and based on the pages you visit, allows you to display interest-based advertising. The above serves to protect our legitimate interest, consisting in the optimal operation of our website on the market.

Further data processing only takes place if you have consented to Google to combine the browsing history and use of the application with your account and to use the information from your Google account to personalize the ads that are displayed on the websites. If in this case you will be logged in when visiting our website on Google, Google will use your data together with Google Analytics data to create and define target group lists for remarketing on different devices. To this end, Google temporarily combines your personal data with Google Analytics data to create target groups.

The Google AdWords Remarketing service is an offer of Google LLC (www.google.com). Google LLC is headquartered in the USA and is EU-US-Privacy Shield certified. The current certificate is available at the following link. As part of the agreement between the US and the European Commission, the latter has established an adequate level of data protection for companies that have a Privacy Shield certificate.

You can deactivate cookies used for remarketing by clicking this link. In addition, you can get information on the use of cookies and the appropriate settings on the Digital Advertising Alliance website.

8. Reminders about the possibility of issuing opinions
If you expressly agree to this during or after placing your order, we will use your email address to send you an e-mail reminder that you can express your opinion on your order using our feedback system.

The above consent may be revoked at any time. For this purpose, please send a message with relevant information about the revocation of consent to our contact address indicated in the section "Our contact details and your rights".

Reminder about the possibility of issuing opinions through IAI Sp. z o.o.
If you have expressly consented to this during or after placing your order, we will forward your email address to IAI Sp. z o.o., Aleja Piastów 30, 71-064 Szczecin (https://www.idosell.com), so that a reminder can be sent via e-mail about the possibility of expressing an opinion about the purchase made in our store.

You can revoke your consent at any time by sending an appropriate message to our contact address indicated in the section "Our contact details and your rights" or directly in the form of a declaration made to IAI Sp.z o.o.

9. Our contact details and your rights
You have the right to free information regarding your personal data that is stored with us, as well as the right to rectify it, limit processing, delete this data or transfer it.

If you have questions regarding the collection, processing and use of your personal data, rectification, blocking or deletion of data, as well as to withdraw consents or object to the use of specific data, please contact the data administrator: 3DGence Sp. z o.o., Mickiewicza 29, 40-085, Katowice, store@3dgence.com

In addition, you have the right to lodge a complaint with the competent supervisory authority.

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Right to object
If we process personal data in the manner described in this privacy policy - as part of the analysis and assessment of interests - to secure our legitimate interests, then you may object to such data processing for this purpose - with effect for the future. If the processing takes place for the purposes of direct marketing, you may exercise your right to object at any time. If the processing takes place for other purposes, you have the right to object only for reasons arising from your particular situation. After you exercise your right to object, we will not continue processing your personal data, unless we demonstrate the existence of valid legitimate grounds for processing and they will prevail over your interests and rights, or if the processing is intended to investigate, exercise or defend claims. The above does not apply when data processing takes place for the purposes of direct marketing. In this case, we will not continue processing your personal data for the above purpose.********************************************************************

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